Client submits project requirements via website, email, or phone — including stone type, required dimensions, application surface, and style preferences

Design consultant analyzes the project context and recommends suitable stone varieties — marble, granite, quartzite, limestone — with quarry sample references and veining examples

Deliver design plan, fabrication drawings, and fully itemized quotation covering material, processing, logistics, and installation costs

Verify order quantity, slab dimensions, and fabrication specs — edge profiles, surface finish, thickness — with the client. Both parties sign off on the technical sheet.

Client reviews and approves the chosen stone block, slab color and vein pattern, surface finish, and any matching requirements. Quarry sample photos or physical samples sent for sign-off.

Formalize the sales contract covering all confirmed specs, price, delivery date, and liability terms. Client pays the deposit — typically 50%–70% of the total order value.

After deposit clears, production department schedules the order by priority, confirms the delivery window, and notifies the client of the estimated completion date.

Select blocks from partner quarries; inspect veining, color consistency, and cracks to ensure raw material meets luxury-grade standards before cutting

Precision cut slabs using CNC bridge saw and waterjet per approved drawings. Each piece is labeled for its installation position with machining allowance reserved.

Apply specified edge profiles, beveling, polishing, flamed finish, or leathered finish per craftsmanship specifications for perfect tactile and visual results

ISO-standard checks on dimensional accuracy, flatness, color consistency, and strength. Non-conforming pieces are reworked or scrapped — never passed downstream.

Reinforced wooden crates, foam interlayers, corner guards. Each slab individually packed with fragile markings for safe sea or air freight.

Arrange sea or air freight, handle export customs and certificate of origin. Real-time tracking shared with the client with estimated port arrival updates.

Assist with destination port clearance; arrange local trucking to the project site and schedule unloading time with the client.

Professional installation team positions slabs per numbered layout; perform leveling, fixing, joint filling, polishing, and protective treatment.

Client inspects the installation on-site, signs off on the quality acceptance form, and processes the final payment.

Provide daily cleaning, sealing, and care instructions; recommend compatible stone care products and usage precautions for long-lasting beauty.

1–2 year warranty covering non-human defects — cracking, staining, delamination. Free repair or replacement during the warranty period.

After-sales team checks in periodically, offers free gloss level inspection and re-polishing maintenance to keep the stone looking its best.

24-hour response to complaints, 72-hour resolution proposal. Options include slab replacement, rework, compensation, or refund.